Terms and Conditions

These terms apply when you purchase website design, hosting, maintenance, support or related services from Bright Web Solutions ("BWS", "we", "us" or "our"). By placing an order or approving a plan, you agree to these terms.

1. Our services

We provide website previews, website design and build services, hosting, maintenance, support and access to the BWS customer portal. The exact scope is based on the plan selected, your onboarding information and any written agreement between us.

2. Plans and prices

• All-Inclusive: £89 per month with a 12-month minimum term.
• Website Launch: £695 upfront plus £35 per month.

Prices shown at checkout apply to your order. Any agreed extras, third-party costs or work outside the selected plan will be confirmed before we charge you.

3. Ordering and payment

Your order is accepted when payment is successfully confirmed and we connect it to your project. Payments are processed securely by Stripe. You must provide accurate billing and contact information and keep your payment method up to date.

Monthly fees are charged in advance on a recurring basis. If payment fails, we may retry payment, contact you, pause work, restrict access or suspend hosting until the account is brought up to date.

4. Minimum term and cancellation

The All-Inclusive plan has a 12-month minimum term. Cancelling during that minimum term does not automatically remove amounts already due under the contract, except where the law gives you a right to cancel or another remedy.

If you are buying as a consumer online, you will normally have a 14-day cooling-off period. If you ask us to begin work during that period and later cancel, we may charge a proportionate amount for work already supplied. Your statutory rights are not affected.

After any minimum term, recurring services continue until cancelled. Contact us through the website to request cancellation. We will confirm the effective cancellation date and any final amount due.

5. Your responsibilities

You must provide accurate information, content, feedback and approvals within a reasonable time. You confirm that you have permission to use all text, images, logos, trademarks and other material you provide. You must not provide unlawful, misleading, infringing or harmful content.

6. Timelines and delays

Any delivery date is an estimate unless we expressly agree otherwise in writing. Timelines depend on receiving complete information, assets, feedback and approvals from you. We are not responsible for delays caused by missing information, third-party services or events outside our reasonable control.

7. Revisions and change requests

Reasonable revisions within the agreed scope are handled through the project process. Significant changes, a new direction, extra pages, custom functionality, ecommerce features, integrations or work outside the plan may require a separate quote and additional payment.

8. Approval and launch

You are responsible for reviewing previews and checking names, prices, contact details, claims, spelling and legal information before approval. Approval confirms that we may continue to the next project stage. After launch, we will correct faults that are our responsibility, but later content changes or new requirements may be chargeable.

9. Ownership and licences

You retain ownership of content and branding you provide. Once all amounts due are paid, you receive the right to use the completed website created for your project. BWS retains ownership of its pre-existing tools, systems, templates, reusable code, methods and know-how. Third-party software, fonts, images and services remain subject to their own licences.

10. Hosting, domains and third parties

Hosting, domain names, payment systems, databases and other integrations may rely on third-party providers. Their availability, security and terms can affect the service. We will use reasonable care in selecting and managing providers but cannot guarantee uninterrupted operation of services outside our control.

11. Suspension and termination

We may suspend or terminate services where payment is overdue, you seriously breach these terms, your content creates legal or security risk, or continued service would be unlawful. Where reasonably possible, we will give notice and an opportunity to fix the issue.

12. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not responsible for indirect or consequential losses, lost profits, lost opportunities or losses caused by third-party services, customer content or failure to follow our instructions. Any limitation will apply only to the extent permitted by law.

13. Complaints

Please contact us through the website first so we can investigate and try to resolve any concern promptly.

14. Changes to these terms

We may update these terms for future orders or where reasonably necessary for legal, security or service changes. We will not remove rights already earned under an existing contract without a lawful basis.

15. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the part of the UK where you live.