Terms and Conditions

These terms apply when you purchase website design, hosting, maintenance, support or related services from Bright Web Solutions ("BWS", "we", "us" or "our"). By placing an order or approving a plan, you agree to these terms.

1. Our services

We provide website previews, website design and build services, hosting, maintenance, support and access to the BWS customer portal. The exact scope is based on the plan selected, your onboarding information and any written agreement between us.

2. Plans and prices

• Website Essentials: £35 per month. This includes the website build, managed hosting, SSL, essential support and small updates.
• Website Growth: £79 per month. This includes everything in Website Essentials plus regular image and content updates and priority support.
• Website Pro: £99 per month. This is for businesses that need online ordering, bookings, payments or an online shop.

There is no separate setup fee for either monthly plan. The first monthly payment is due when you sign up, and the subscription renews monthly in advance until you cancel. There is no fixed end date or minimum term.

The Website Pro plan is for businesses that need a website to accept online orders, bookings or payments. The exact functionality included will be agreed with you before we start building. Payment-provider, transaction, domain registration and renewal charges are separate unless we expressly agree otherwise in writing.

3. Ordering and payment

Your order is accepted when Stripe confirms your first subscription payment and we connect it to your project. Payments are processed securely by Stripe. You must provide accurate billing and contact information and keep your payment method up to date.

The first £35, £79 or £99 monthly payment, depending on your plan, is charged at signup. Your website build and managed hosting are included in that subscription from the start; there is no separate deposit or delayed hosting start date. Recurring monthly payments continue in advance each month until you cancel.

If a payment fails, we may contact you and ask you to update your payment method. We may pause work or suspend hosting while an amount remains overdue. We will give reasonable notice where practicable.

4. Cancellation and website transfer

Your subscription does not end automatically. It renews monthly with no fixed end date until you cancel. You can request cancellation at any time by contacting us through the website or customer portal. Cancellation takes effect at the end of the billing period you have already paid for. We will then take the hosted website offline and stop future monthly subscription payments.

While your subscription is active, we own and operate the website build, design and code. Your business name, brand, logo, text, photographs and other materials you supply remain yours. Your domain remains registered to your business; any domain registration or renewal fee is separate unless agreed in writing.

If you cancel but want to keep the website and move it to another provider, you may request a transfer for a one-off fee of £795. Once that fee has been paid, we will transfer ownership of the project-specific website build and provide the website files and reasonable handover information, subject to the exclusions in this section. The fee does not include third-party software, fonts, licences, payment-provider charges, domain fees or new work needed to adapt the website to another provider.

If you do not request and pay for a transfer, the website will remain offline after cancellation takes effect. Your statutory rights are not affected. If you are a consumer buying online, you may also have a 14-day right to cancel. If you ask us to begin work during that period, we may need your express consent and acknowledgement about how that affects your cancellation rights. We will provide any required cancellation information before you order.

Existing customers remain subject to the price, scope and other terms agreed when they purchased. A proposal that has not been accepted is not a completed purchase. If we change its price or plan, we will make the updated terms clear before you pay.

5. Your responsibilities

You must provide accurate information, content, feedback and approvals within a reasonable time. You confirm that you have permission to use all text, images, logos, trademarks and other material you provide. You must not provide unlawful, misleading, infringing or harmful content.

6. Timelines and delays

Any delivery date is an estimate unless we expressly agree otherwise in writing. Timelines depend on receiving complete information, assets, feedback and approvals from you. We are not responsible for delays caused by missing information, third-party services or events outside our reasonable control.

7. Feedback, revisions and scope changes

The website build and ongoing service are included in your selected monthly plan. We will agree the core pages and functionality with you before building. Website Essentials includes essential support and small updates. Website Growth includes regular image and content updates and priority support. Website Pro is for online ordering, bookings, payments or an online shop. New pages, major redesigns, additional integrations or work beyond the agreed plan may require a separate quote.

8. Approval and launch

You are responsible for reviewing previews and checking names, prices, contact details, claims, spelling and legal information before approval. Approval confirms that we may continue to the next project stage. After launch, we will correct faults that are our responsibility, but later content changes or new requirements may be chargeable.

9. Ownership and licences

We retain ownership of the website build, design and code while your subscription is active and after it ends, unless you purchase a transfer under section 4. You have permission to use the hosted website while your subscription is active. Your business name, branding, text, photographs and other materials you provide remain your property. Third-party software, fonts, images and services remain subject to their own licences.

10. Hosting, domains and third parties

Hosting, domain names, payment systems, databases and other integrations may rely on third-party providers. Their availability, security and terms can affect the service. We will use reasonable care in selecting and managing providers but cannot guarantee uninterrupted operation of services outside our control.

11. Suspension and termination

We may suspend or terminate services where payment is overdue, you seriously breach these terms, your content creates legal or security risk, or continued service would be unlawful. Where reasonably possible, we will give notice and an opportunity to fix the issue.

12. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not responsible for indirect or consequential losses, lost profits, lost opportunities or losses caused by third-party services, customer content or failure to follow our instructions. Any limitation will apply only to the extent permitted by law.

13. Complaints

Please contact us through the website first so we can investigate and try to resolve any concern promptly.

14. Changes to these terms

We may update these terms for future orders or where reasonably necessary for legal, security or service changes. We will not remove rights already earned under an existing contract without a lawful basis.

15. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the part of the UK where you live.